American TPA, AmericanTPA.com, Health BPO, Enrollment Services, Claims Administration, Workers Comp TPA, Medical TPA, Comp TPA, Care Management, Health Analytics
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Call Center Services

We believe that a satisfied client is a repetitive client and thus we take that extra bit of stride a make our client satisfied. Our team gives cent percent effort to every call in order to achieve customer loyalty. Our world-class quality support and state-of-the-art infrastructure facility help you in reducing operational costs and thus enabling businesses to stay focused on their core area of competence.

American TPA Call Center Solutions can assist your company by performing many basic telephone tasks, and provide your customers with the assurance that their requests are being processed. Our solutions will lighten your departmental work load. Our operators are skilled professionals who come from a wide variety of customer service backgrounds, including working in various aspects of the insurance industry. They are not just "order takers", but customer representatives with broad experience and skills in many areas, who are able to compassionately and professionally communicate with your customers. Our operators are consummate customer service professionals and skilled-listeners.

American TPA can help you in integrating with your existing operational framework and customizing reporting mechanism. We take pride in saying, we understand call center better than most players in the market because we…

  • Have the capacity and capability of understanding your business challenges and priorities
  • Assist you in achieving desired results without additional investment to your existing framework
  • Are open to work with you to identify and address business productivity improvement opportunities and improving the overall process management
  • Increase ROI...GUARANTEED!!

In this line of specialization, we can serve you with the following services:

 

We measure our performance metrics based on the following parameter:

Our Services

  • Customer Care
    • Member & Provider Services
  • Language Support
  • CRM
  • First Notice of Loss (FNOL)
  • 1-800-Support
  • Licensed Agents
  • Pharmacy Help Desk

We guarantee to lower your operating costs and provide the best quality of customers’ services to your members. By partnering with Healthtechnolgy.com, you have the chance of implementing guideline-driven processes that will support the coordination of care between all concerned players.

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Contact Information

425 Washington Blvd.,
Jersey City,
New Jersey 07302,
USA

Phone: +1 551.227.1525 | +1 201.258.4704
Fax : +1 201.604.3480
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